Switching our M&E Diary system to events500 was not a difficult decision. Installation and training was conducted very efficiently and professionally, making it a simple and painless process. I can honestly say that every member of the teams across all hotels love it, a vast modern and up to date improvement on our previous diary.
The ways in which events500 would benefit the National Conference Centre were clear from the start. It has saved time in our sales department by reducing their administration and paperwork significantly and this has improved their efficiency overall. For example, we’re able to replicate entire bookings from our regular customers at the click of a button. The National Conference Centre is a substantial venue with the largest of our thirteen conference suites capable of hosting over 1,000 guests. We regularly host large events which require a lot of attention to detail and events500 enables us to record that detail throughout the booking process ensuring our customers know exactly what to expect and our staff know exactly what’s required from them. Finally, it was important that the changeover was as smooth as possible, both in terms of technology and staff training. Thanks to their professional trainers and in addition to the fact that the events500 is very user friendly, the software was up and running quickly and all the relevant members of the team were confident using the software by the end of the sessions.
As a venue we have been using events500 as our sales system and booking diary for conference, meetings and corporate hospitality since August 2013 and have found this to be a great tool, easy to understand and follow from the initial booking through to the function sheet. As a Football Club and Conference venue our needs are quite varied and the developers have been very flexible and worked with us to meet our complex business needs to write new reports and talk through different ways to work with bookings on the system to cover all areas of our business and offer ongoing support to help with future developments.
We have been working with events500 since June 2013 and must say that it has proven to a very good investment for us. Our sales office has become more time efficient because of the tasks you are able to complete at the press of the button....just brilliant. There is quite a lot to learn but the training and support given is excellent and I would fully recommend this management system to the wedding industry.
Our previous software was time consuming and the different programmes did not ‘talk’ to one another. events500 does do this and gives the user the option to view, print or manually adjust the documents produced. We are now able to respond and track business much more efficiently and can collate data more easily. Having the data hosted online means that any member of staff can access the programme as and when they need to either remotely or in house. I like the fact it feels familiar; being Windows based means it is easy to navigate and logical. The constant telephone support line is also reassuring.
Switching to events500 was such an easy process. It is a very easy to learn programme and if ever we need any help, Support is always an email away and they respond very quickly. As well as the layout of the programme being easy to use, the format of all the documents events500 create are very clear and easy to read. The thing we love about events500 the most is that once you input all the information you require this then creates your quote, contract, function sheet and invoice. Saving us time (as before we were doing all of this separately!!) We would definitely recommend events500 to other hotels/Event businesses.
After looking at various different systems we chose events500 to replace our previous manual system due to its user friendly interface and great customer support. The installation process and initial training was well conducted and the support we have received thereafter has been excellent. New users have picked up the system quickly and the documents it produces have given us a much more professional approach. Overall the system has reduced the time spent on admin and reporting by two thirds allowing us more time to concentrate on sales and marketing our venue. We already have, and will continue to recommend it to other venues.
We were originally using an Excel based diary which was very hard to use as there was limited space for information especially for larger events. Monthly reports took an entire day whereas now we’re using events500 they only take 15 minutes! It's easy for all members of the team to find the information they need and very user friendly. Having an “all in one” system from enquiry to invoice is the best thing - it means I can send all my documents from one location instead of using lots of different programs. Our contracts and invoices look more professional and the function sheets have made running an event much easier. We have increased sales because we are not spending lots of time putting bookings into the system then repeating ourselves in an e-mail. Finally, whenever we're stuck, the support team are able to help us or show us what to do.
Our company has been using events500 since December 2012, and it has proven to be an excellent investment. The transfer over from our old system was seamless, and the support and assistance we've received from the company has been second to none. Since introducing the system, we've found that our booking process is noticeably more streamlined, and the additional management information that we can now extract through the report generation system is proving invaluable to the company as a whole.
events500 is extremely user friendly, fast, and has plenty of features to give you everything you need. It is easily picked up by new employees with its straight forward layout, it makes training a breeze. It has saved the office hours of time as reports can be pulled off quickly, events can be copied numerous times, and forecasting can be done in seconds. The chase/task system is something we use daily, to keep on top of enquiry chases, deposits required etc. this again, saves on time, but also on paperwork. Agile are always on hand for any queries, and are fantastic at looking at issues and solving them. They are constantly looking at new ways of improving the system. I would recommend this system to anyone who asked.
We chose and installed events500 in 3 properties in 2012 & have found it to be efficient, easy to use & fairly intuitive for users. In my opinion it represents good value for money. It is suitable for any small or medium sized hotel, our smallest property is just 10 bedrooms, and really does help to streamline & organise the sales process resulting in better levels of conversion. Agile Hospitality provide excellent support and are always open to ideas about how to develop the product. If we acquire other properties we will be installing events500 as soon as possible.
What first impressed me about events500 was the speed of which we could get a quote to the client, often before they came off the phone. There is no doubt in my mind this software has helped us increase sales. Put simply Great Product
Events500 computer program is user friendly and easy to use. My bookings and enquiries are far more efficient and easily convertible. The reporting system is vast, straightforward and enables the extraction of a myriad of management information which has proved invaluable to operating a business. Previously we produced our function reports and event order sheets manually. The introduction of Events500 has streamlined this process allowing an easy extraction of quotations, confirmations, function sheets, kitchen sheets and invoices all from the one set of information. I have no hesitation in recommending this program to other venues.
We decided to switch from our manual system to events500 to speed up the booking and confirmation process, also to make the reading of function and kitchen sheets a lot easier. The set up process was comprehensive, but was explained well and was worth the effort as it has made the whole booking and confirmation process more efficient. Thankfully I have not had to call the support team often and on the rare occasion that I have (usually human error) the issue has been dealt with swiftly. The ease of use of the system was the biggest selling point meaning training of staff to use the system didn’t take long at all. Thank you to All at events500 for helping making us a more efficient department.
Our events business was recorded using a function sheet and spread sheets, but it would become quite complicated for weddings and was subject to errors and inaccuracies. What a find event500 was! Customised to suit us, it logs all the information and breaks it down into departments. At the press of a button I can call up all relevant sales info, spend etc. As always a product is only as good as the info you put in. Thankfully, events500 is a logical piece of software that is very easy to use. It gives our customers professional looking contracts which can be updated or amended at the press of a button and then re-sent, so no more re-typing of letters. It also creates invoices, pro formas, function sheets and kitchen sheets all from one source. Questions/problems are dealt with immediately which is always key when you’re in the middle of something! Now we've got it I don’t know how we coped before!
We had events500 installed in 2012, it is excellent, extremely flexible and now an essential tool both for bookings and analysing future business. With Agile on the end of the phone for all queries and questions, the support is 1st class.
We chose events500 having looked at a number of different software options over a period of almost a year. We felt that event500 is the software which best meets our needs as a busy venue as it is specifically designed for purpose. The interface is user friendly and easy to use and the team at events500 have also been incredibly friendly and supportive. Most importantly, events500 is the only software which not only meets our needs, but can also be hosted on our server rather than relying on a cloud option which does not work in our office due to Broadband capacities.
The booking system is very simple to use and easy to understand. The diary is the most used area and is set up specifically for our venues, it displays a clear overview of all our group bookings and parties. The system collates all the booking information inputted and displays in one simple function sheet, great for front of house staff. We find the function which allows us to create our bespoke event packages very beneficial, the function displays to the front of house team each item included in the package and also supports the financial aspects, splitting the overall cost into the correct cost centres making this process more efficient. We now also have an online booking capability.
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